Lifetime Warranty
This product is fully warranted to be free of mechanical defects for the life of the product. This warranty does not cover normal wear and tear associated with the products use. If a mechanical defect occurs, call (03) 9482 2203 for instructions on how to have it replaced or repaired free of charge.
Please ensure you keep a copy of your receipt on file as this will be required for proof of purchase and to validate your warranty.
Please ensure you keep a copy of your receipt on file as this will be required for proof of purchase and to validate your warranty.
Obtaining Warranty Service
The Customer must contact the authorised supplier / retailer where the product was purchased or alternatively you can contact us through one of the following methods:
Hotline: (03) 9482 2203
Website: www.trimaxlocks.com.au / Email: service@trimaxlocks.com.au
If the Authorised Supplier and / or Zylux Distribution Pty. Ltd. (Trimax) service centre concludes that while under normal use, a product failure or malfunction occurred during the warranty period and was caused by a mechanical defect (see Exclusions), the Customer will be asked to ship to the nearest service point. The product must be packaged appropriately for safe shipment. To prove that the product is under warranty, the customer should enclose a copy of their receipt for proof of purchase. It is recommended that returned products be sent by registered mail as Zylux Distribution Pty Ptd. (Trimax) accepts no responsibility / liability for goods lost or damaged in transit. Return Shipping costs to be incurred by the Customer.
Hotline: (03) 9482 2203
Website: www.trimaxlocks.com.au / Email: service@trimaxlocks.com.au
If the Authorised Supplier and / or Zylux Distribution Pty. Ltd. (Trimax) service centre concludes that while under normal use, a product failure or malfunction occurred during the warranty period and was caused by a mechanical defect (see Exclusions), the Customer will be asked to ship to the nearest service point. The product must be packaged appropriately for safe shipment. To prove that the product is under warranty, the customer should enclose a copy of their receipt for proof of purchase. It is recommended that returned products be sent by registered mail as Zylux Distribution Pty Ptd. (Trimax) accepts no responsibility / liability for goods lost or damaged in transit. Return Shipping costs to be incurred by the Customer.
Exclusions
If upon receiving a product for repair and if testing and examining the product has disclosed that the alleged defect or malfunction in the product does not exist or was caused by the Customer or any third persons misuse, physical abuse, water damage, unauthorised attempts to open, repair or modify the product or improper installation, this will not be covered under this warranty.
This Warranty is void if:
This warranty is null and void if the lock was used for purposes for which it was not designed. TRIMAX / ZYLUX DISTRIBUTION PTY. LTD. IS NOT LIABLE FOR INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES.
